What goes into a Fancy Cake?

A cake is never just a cake when with us. Cakes are pieces of happiness as well as being pieces of art. It is imperative to us that we don’t make “a” cake, but “your” cake, which means that you will get a unique cake to fit your unique personality. We always strive to put a special detail even when replicating our own designs to result in a bespoke product.

What is different about your cakes?

Our cakes are made from scratch and sourced from nut free materials. This results in a very fluffy cake with a tender crumb. Our buttercream and fillings are never too sweet and we pride ourselves on not using an abundance of processed items. This does result in a different taste and texture than supermarket or commercial bakeries.

We custom bake and make your order and do not rely on having open stock of cake. We prefer to focus on providing a custom experience where we can tailor our process to fit the needs of our customers every week.

Are you open to the public?

Yes! we have a small selection of cupcakes, cookies, and brownies as well as small cakes ready to go. Keep in mind for questions or consultations please make an appointment or email/call us.

What about allergies? What options do you offer?

All of our cakes are nut free. We do take great care in sourcing our ingredients from distributors that we have been working with for a long time in a nut free environment.

We also offer dairy free, egg free, vegan, and glatt kosher options.

Do I need to know exactly what I want to send you an inquiry?

Absolutely not! We can totally work together and create a design collaboration. Part of ordering a custom cake is the process of creating! We love to combine designs and work with our clients.

Feel free to send all the information you want to provide, all your ideas, pictures of things you like, even if they are not cake images, it gives us an idea for the vibe of your event or occasion.

How far in advance do I need to get in touch?

The sooner the better of course – But we have a 2 week minimum. Rush orders within that two weeks may be possible but will incur a $50 rush fee.

How do I get in touch?

You can call us at the shop 201-315-4243

You can email Krystina 24/7, krystina@fancycakesnj.com

You can iMessage us during our business hours FancyCakesNJ@icloud.com

Do you offer consultations?

We do in person and virtual consultations.

Both are done by appointment.

What is your area of delivery?

We deliver up to 3 hours from our location in Freehold.

Delivery cost starts at $25 and goes up from there.

Delivery to NYC is a flat fee of $150

Do you offer workshops or classes at all?

We unfortunaley do not offer classes.

I sent you a message but haven’t heard back. What do I do?

I aim to reply to emails as fast as possible but can take up to 48hrs. But sometimes going between the kitchen and computer, things can fall through the cracks! Never feel bad to send me a reminder email or call us directly.

Also keep in mind on weekends I am not at the computer and we are closed sunday and monday.

We do not communicate via Facebook or Instagram so please always refer to phone or email.

201-315-4243 - krystina@FancyCakesNJ.com

Can you send me a picture of my cake?

Unfortunatley we do not send images of our cakes prior to pickup or delivery. Feel free to request an image after your event or occasion and we are more than happy to share!

If we are choosing fresh flowers, who puts the flowers on the cake?

Typically the florist will place the flowers on your wedding cake at the venue or on location. If you want us to place flowers on your cake they would have to be dropped off to us a minimum of 24hrs prior to your delivery time and we are happy to arrange.

Please be aware there are some florals that are toxic and we do not take any responsibility regarding this aspect so please communicate with your florist or where you purchase the flowers that they will be placed on a cake for consumption.

How tall are your cakes?

While a standard bakery’s cake is 3.5-4” tall (consisting of 3 layers of cake and 2 layers of filling), our cakes are closer to 5-5.5” tall, depending on the fillings chosen, and consist of 4 layers of cake and 3 layers of filling.

CUSTOM ORDER POLICY

For custom orders, a 50% non-refundable deposit is due when the order is placed. The remaining balance is due 1 week prior to the order due date, depending on the size of your order. A Customer Care team member will assist you with all billing-related matters.

CANCELLATION POLICY

We bake every order from scratch, customized specifically for your unique requests (flavors, colors, designs, quantities, etc.). Therefore, once the product is made, we are generally unable to use it for any other purpose and cannot offer a cancellation or refund. In some circumstances, if your order is not already in production, we may be able to offer a refund or delay your order to a future delivery date. We will do our best to accommodate any changes. Please note that if your order is already in production, we are unable to accommodate your cancellation or offer a refund.